Technology-based Intake and Services System

QWE Practice Guideline: 131 – Research, design, implement, and simplify organizational processes using assistive technology

Target group: Organizations supporting and/or employing individuals with disabilities

Practice Description

A single intake system was developed with assistive technology to improve intake and connection to services needed by employees

Staff and/or consultant to research technology options, train, and implement chosen system

Discern intake processes and features a new system needs to be able to assist with employee intake and management
Research technology options
- Website
  - Communicate with potential and current employees
- Human resources system
  - Automate processes and increase options for employees
Purchase and implement chosen systems
- Develop and launch website
- Transfer over appropriate data from old HR system to new system
Train staff on use and management of system
Train staff on options available to them and ways to request support
Monitor traffic to website and analyze use
- Consider what needs improvement
Assess use and usefulness of HR system
- Any additional features needed
- Any features not needed

SOPs
- Policies and procedures for use and maintenance of website and HR system
  - Who has access and can approve changes
  - Marketing guidelines for branding and messaging
Training
- Policies and procedures for initial training and regular training to keep staff updated on use of the website and HR system

Assistive technology updates for both the website and HR system have increased intake and service provision for over 150 individuals

NPA: Bobby Dodd Institute, Inc.
Location: Atlanta, GA
Date Submitted: 2020
Website: https://bobbydodd.org/

Resources: Quality Work Environment Workbook