QWE Practice Guideline: 161 – Develop skills of supervisors and management staff

Target group: Any organization supporting and/or employing individuals with disabilities

Practice Description

Provide leadership and supervisory training for staff.

Resources Needed

Subject matter experts/trainers

• Staff with knowledge of leadership and supervision
• Staff with training experience

Labor hours

• Time for staff to implement and attend training

Implementation Process

Process

• Determine areas of need for training
  • Consider soft skills and hard skills
• Research training options appropriate to staff needs
  • Consider various training modalities: online, in-person, self-paced
• Implement training and assess retention
  • Provide opportunities for workplace application and practice

Documentation

• SOPs
  • Polices and procedures for training and monitoring staff development
• Training
  • Training materials
  • Training Handbook for instructor

Outcomes/Results

• So far 20 staff have completed 2 trainings
  • Effective Management and Conflict Resolution
  • Everyone Communicates, Not Everyone Connects

NPA: Tri Development Center of Aiken County
Location: Aiken, SC
Date Submitted: 2017
Website: http://www.aikentdc.org/

Resources: Quality Work Environment Workbook