QWE Practice Guideline: 120: Create a work culture that enhances productivity through performance measurement and business development

Target group: All organizations that employ persons with disabilities

Practice Description

Beacon Group serves individuals with a wide variety of disabilities at varying cognitive levels and serves a population that is 40 percent Hispanic. Beacon Group has designed distinct handbooks for persons served to account for different levels of cognitive ability and languages spoken.

Resources Needed

Subject matter experts/trainers

• Fluent language speaker and/or translator

Implementation Process

• Develop a handbook to meet the various cognitive needs of employees and customers.
• Each version is also available in Spanish to meet the needs of the 40 percent Hispanic population.

NPA: Beacon Group
Location: Tucson, AZ
Date Submitted: 2011
Website: https://www.beacongroup.org/

Resources: Quality Work Environment Workbook