QWE Practice Guideline: 132 Progressive – Utilize specialized tools and techniques, with related training and supports, that assist an employee with a disability

Target group: Any organization employing and/or supporting individuals with disabilities

Practice Description

Implemented a web-based tool for tracking and monitoring janitorial contract operations.

Resources Needed

Subject matter experts/trainers

• Staff or consultant with knowledge of the janitorial software

Equipment

• Software, cell phones, and scanners

Labor hours

• Time for staff to be trained on the janitorial software

Implementation

Process

• Reviewed several types of janitorial software to assess which one fit the organizations needs best and decided on CleanTelligent
• The organizations janitorial needs and processes were shared with the CleanTelligent software company so the software could be customized
• CleanTelligent can be customized to address
  • Inspections
  • Work orders
  • Job scheduling
  • Mobile surveys
  • Inventory management
  • Reports and business intelligence
• Scanners and cell phones were purchased, so the software could be loaded and set up for staff use
• Training was scheduled for all staff to learn how to use the software and equipment
• Management was also trained on how to run reports and analyze data

Documentation

• SOPs
  • Policies and procedures for the use and management of the software program

• Training
  • Training materials and tracking

Outcomes/Results

• Increase in productivity
• Increase in quality control
• Increased customer service management

NPA: Goodwill Industries of Middle Georgia and the CSRA
Location: Macon, GA
Date Submitted: 2012
Website: https://www.goodwillworks.org/

Resources: Quality Work Environment Workbook